Need help? Contact our support team in minutes.

For standard customers, our target first response time is under 2 business hours during normal support hours. For priority and enterprise plans, we provide 24/7 coverage for critical incidents with faster SLAs. If your request requires deeper investigation, we’ll acknowledge it quickly and share an estimated timeline for a full resolution.

To help us troubleshoot quickly, please include: a clear description of the issue, the steps you took leading up to it, relevant links or affected account IDs, browser or app version details, screenshots or screen recordings when possible, and any error messages you saw. The more context you can share, the fewer back-and-forth messages will be needed.

For potential outages or major disruptions, check our real-time status page first to see if we are already investigating. If your issue is blocking business-critical workflows and not yet reflected there, open a ticket and mark it as a critical incident. Our on-call team receives alerts and will prioritize triage and communication until the issue is resolved.

Yes. You can CC teammates on your original email, or add collaborators directly in the support portal after your ticket is created. Everyone on the thread will receive updates and can reply with additional context. For larger rollouts or complex projects, your Customer Success Manager can also coordinate multi-stakeholder conversations.